Privacy notice and cookie policy

What types of information does Wignall’s collect about visitors to its website?

1. Information that you give us

When you complete forms on our website, www.wignalls.co.uk or otherwise send us information. We will collect details such as your name, address, email address and telephone number so we can contact you about the services you have requested and respond to your enquiry.

Whenever you provide information to us when reporting a problem with our website, making a complaint, making an enquiry or contacting us for any other reason. If you contact us, we may keep a record of that correspondence

2. Device information

Devices are lots of things like:

• your computer

• your mobile

• your TV

• your tablet

• your voice-enabled device

We may collect some technical information from these devices which might include:

• IP (internet protocol) address

• device ID

• advertising ID

3. Location information

We collect information about your location when you use our website. This helps to analyse trends in the location of users accessing our website.

Your location can be determined at a town or city level by:

• GPS

• IP address

• Information about nearby cell towers and Wi-Fi access point information

What type of location data (for example Country, Region, City or Town) is collected depends on the product or service your using, the device you’re using (for example Apple or Android) and your devices settings (whether permissions are enabled or disabled). You can change your permissions on or off any time in your device’s settings.

4. Information on your activities outside of the Wignall’s website

For example, mentioning us in a Twitter or Instagram post, or interaction with our Facebook pages.

We may combine the personal data that we have collected about you with other data about you obtained from other such as from third parties and public sources. For example, if you post a review of your installation using a review hosting site such as Trustpilot or Google Reviews, we may combine any personal data from the review with other information about you. If you post a picture on Instagram with a Wignall’s hashtag as part of a promotion, we may combine that personal data with other information about you. Additionally, if you connect with us on social media, we may use the social media platforms’ data analytics and advertising tools to obtain personal data about you, such as your demographics, interests, and other characteristics, to use for research and analytical purposes.

5. Information on how you use our website

Data and metrics on which pages you visit on our website, and for how long.

How long will Wignall’s keep personal information?

When you give us any personal information we always follow these principles:

• we only hold your information for as long as we do the activities we told you about, or have a valid reason to keep it

• we think about what type of information it is, the amount collected, how sensitive it might be, and any legal requirements

• we don’t hold your information for any longer than we need to

How might Wignall’s use personal information?

We have a valid reason to use your personal information. It’s called the “lawful basis for processing”. Sometimes we might ask your permission to do things, like when you subscribe to marketing emails. Other times, when you’d reasonably expect us to use your personal information, we don’t ask your permission, but only when:

• there is a legal basis for using it, and

• it is in accordance with the rights you have

We use your information for these types of purposes:

• to deliver the expected user experience for visitors to our website

• to deal with your requests, complaints and enquiries

• to show you relevant advertising on another company’s site

• to help us understand what types of products and services you might use

• to contact you about various things

When will Wignall’s contact me?

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Will Wignall’s send marketing emails to me?

We will only send you marketing emails if you have agreed to this.

Please bear in mind that we may send you warranty information on products you have bought from us even if you have opted out of marketing emails.

Does Wignall’s share my personal information with others?

We never sell your personal information.

We may share it with others in these ways:

1. When you make something public

For example, when you post something which the public can see.

2. When we use other companies to power our services

We sometimes use other companies to process your personal information on our behalf. For example, sending you emails for marketing purposes, to ask you what you think about our services, or to analyse data on how people use our website and other digital services.

We make sure that your personal information is looked after as if we were handling it directly. We carefully select these companies, only share with them what they need to do the work and we make sure they keep your information secure.

3. When we are legally required to pass your information to other organisations

We might also share your information if we have to by law, or when we need to protect you or other people from harm.

What are my rights?

You are in control of your personal information.

You have the right to:

• request a copy of your information

• to ask us to correct information that is wrong, to delete it, or to request that we only use it for certain purposes

• to change your mind and ask us to stop using your information (e.g. unsubscribing from marketing emails)

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Please be aware that sometimes we may not be able to carry out your requests, for example we may be legally obliged to retain certain information.

How does Wignall’s use cookies?

1. What are cookies?

Cookies are small text files placed onto your computer or device when you visit our website.

2. How does Wignall’s use cookies?

We use cookies for a number of purposes:

• to remember information about you, so you don’t have to provide it to us multiple times

• to help us understand how you and other visitors are using our website

• to find out if our emails have been read, and if you have found them useful

3. What types of cookies does Wignall’s use?

There are a number of different types of cookies, however our website uses the following:

• Strictly necessary cookies – These are always on when you visit our website and can’t be turned off unless you change your browser settings. They are used to make sure the website work correctly, and to provide the best possible user experience.

• Functional cookies – These are used so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first- and third-party cookies are used.

• Advertising – These are used to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device and IP address. Wignall’s will sometimes share some limited aspects of this data with third parties for advertising purposes. This means that when you visit another website you may be shown advertising based on your browsing patterns on our website.

4. How to manage cookies

You can set your browser to not accept cookies, however, in a few cases some of our website features may not function as a result.

Changes to this policy

​Wignalls keeps this privacy policy under regular review and places any updates on its website. This policy was last reviewed May 2022.

How to contact Wignall’s

If you have any questions about Wignall’s privacy policy, the data we hold about you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us:

• by email:    enquiries@wignalls.co.uk

• by post:      The Drum Business Park, Battle Road, Heathfield, TQ12 6RY

Appropriate authority

We are regulated by the Information Commissioner’s Office (ICO). You may also contact them for advice and support.